Customer Service Representative Promenades Beauport

Under the responsibility of the direct supervisor, the customer service representative will have the following missions:

• Know and stay informed about all the services of the center, its amenities and facilities, its stores, its promotional activities, and its comfort tools;
• Welcome the center’s visitors; inform, direct, and advise them through a customer experience marked by listening, courtesy, and helpfulness;
• Respond to requests from internal and external clients in order to provide accurate and relevant information and direct them to the appropriate stakeholders;
• Collaborate with service delivery teams (security team, housekeeping, etc.);
• Build and maintain good relationships with retailers and keep them informed about the services offered by the center;
• Ensure daily tasks related to the customer service point while respecting the policies and procedures in place;
• Be responsible for the sale of gift cards, cash balance, and sales reconciliation;
• Assist with various simple administrative, operational, and marketing tasks with the center management team;
• Perform any other related tasks.